Housing related support

There are a range support services available across the Caerphilly borough for anyone in need of support to maintain or retain accommodation.

Advice, information and housing related support services are commissioning by the Supporting People Team via 22 local providers.  Free support they can offer includes:

  • Help finding accommodation
  • Maintain your home
  • Managing your tenancy
  • Liaising with your landlord/mortgage company
  • Budgeting
  • Debt management
  • Reviewing your benefits
  • Form filling
  • Life skills

There are a range of services available in the Caerphilly area that offer further advice, information and support. The Housing Solutions Guide  provides details of services that are available across a range of issues that may be useful in either helping you to find a home or to help to sort out issues that you may be faced with.

However, if you feel that you require accommodation with support provided on site or require support to help you to manage in your existing accommodation then you may wish to make contact with us to obtain help in accessing the service required as the referral processes vary. If you feel that you require accommodation please contact us on 01443 864548 or email supportingpeople@caerphilly.gov.uk.



All referrals for Floating Support are sent directly to Caerphilly Supporting People Team, either by email to supportingpeople@caerphilly.gov.uk or by telephone on 01443 864548.

We also have a text facility, whereby a text can be sent to HOUSUPPORT to 81400 and a member of the team will contact the individual to complete a referral form.

Once a referral has been received by the team, it is assessed to confirm we have permission for the information to be shared with the provider, that the information is correct and we have enough to make the necessary decision around which provider it is forwarded to.  A letter is then sent to the referrer confirming we’ve received the referrals and detailing which provider has accepted.  A letter is also sent to the individual being referred to explain we’ve received a referral, the support provider we have passed it on to and their contact number.

The support provider will then make contact with the individual and arrange to visit, if any support is declined or non-engagement occurs, the provider will inform the Supporting People Team to forward to an alternative provider if required.

Access into supported accommodation is slightly different in that these referrals are either sent to our Accommodation Coordinator for young people, team manager for substance misuse, via a social worker to the Supporting People team or directly to the support provider for mental health provision.  Once the provider has accepted the referral, a panel meeting is held to discuss all referrals received and decide who to offer the placement to.  The provider will then take on responsibility of contacting the individual to discuss next steps.

If you feel that you need support or would benefit from the services provided in one of the supported housing projects then you should contact us on 01443 864548 or email supportingpeople@caerphilly.gov.uk.


Floating Support Services

Floating Support services are provided to the household within a person’s home.  Anyone over 16 can be referred for support to assist them with any housing related support need.

The support provided covers a wide range of areas and is offered based on the needs of the individual, there are no set hours provided per week, the service is usually short term but we do have services that are very low level and ongoing due to the nature of the client group.

Housing related support is provided to anyone who could be at risk of losing their home, these individuals may

  • have to pay extra to stay in their home and now in arrears due to the shortfall,
  • need help to contact others such as the landlord,
  • have difficulties getting repairs carried out, or
  • need help to find employment or education,
  • need support to check they are in receipt of all the relevant income or consider how to pay off debt,
  • need help completing a form or reading a letter

Support could even be explaining the rights and responsibility of being a tenant.

The Floating Support service is available to all tenures, home owners, private tenants, local authority tenants or even those who are homeless, roofless or sleeping rough.  Specialist providers are contracted with to provide support for certain client groups:

  • Mental health problems

  • Learning disabilities/difficulties

  • Substance or alcohol dependency

  • Former offenders

  • Young people

  • Physical disabilities

  • Homeless/rough sleepers

If you feel that you need support or then you should contact us on 01443 864548 or email supportingpeople@caerphilly.gov.uk.

Supported accommodation

This is specific design accommodation situated within communities across the borough that has a staffing rota, some are staffed 24 hours a day, 7 days a week, others are only staffed 9am-5pm, the staffing element depends on the clients’ needs that have been identified through the commissioning process.

The individuals who use supported accommodation usually stay there until they have gained the skills necessary to live independently, for some this can be short term while for others this could take longer. 

The support provider will help individuals with the emotional and practical skills they need to live in mainstream housing, this support includes accessing other services for mental health or substance misuse dependency,  as well as developing independent living and budgeting skills.  Support is similar to what is provided by the floating support service with the added benefit of having staff available throughout the day and night.

The supported accommodation provision is vital for us to keep individuals within the borough, close to their support network while providing support needed to those who are vulnerable.

 If you wish to refer to any Supported Accommodation provision, please email supportingpeople@caerphilly.gov.uk who will be able to guide you to the correct process.